All orders are done on payment bases of request a quote. madehq is platform that connects you direct to manufacturing.

What payment options do you offer?

We offer a wide range of payment options at wyldcustom, split payment, 50% deposit, Zip, Afterpay, Klarna & more. Payment options available include direct deposit, PayPal, BPAY, Visa, Mastercard AMEX and more.

Made in Melbourne, Australia.

Contact the team for special pricing for all your trade needs.

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Lead times are depending on the product and location. Contact us.

Create your design.

Upload all the information, we will quote you. Ps, we will beat any quote.

Designlab

ABN 43 631 287 682

wyldcustom by wyldhq

We have a new process for delivery. Head to delivery to learn more.

All custom designs are hand-made, listed is standard measurements which can be altered. Please allow fluxation of sizing based on the base and bedhead depending panels, fabrics and more. If you require a modified size please note with the team.

BED FRAMES

Our products are custom-crafted just for you! Don't worry if the measurements we provide don’t match your ruler exactly - each of our items is lovingly handmade and will have a one-of-a kind finish, whether it's made with your choice of fabric. For example queen bed frames may have more or less pannels on the bed head then a king bed frame, the ratio is built as close as possible. As it’s made by hand there maybe some alternatives of size. This is why no design is alike.

BASES

Our handmade bases bring a natural touch to your mattress with their stylish timber finish. Note that the cardboard or fabric lacing over it should never be removed - if done, you're at risk of causing damage when moving your mattress! No need to worry though as our strong and sturdy construction guarantees no dips in design integrity. And hey, we even make splitting them internally super easy so setup can be finalised quickly and easily!

WYLD CUSTOMS 5 year structural warranty applies to workmanship from date of purchase.  Photos are required upon setup (72 hours) to active your warranty as every design is bespoke for you. 
All our goods are insured for transit, in the event of issue please contact us with photos within 72 hours of receiving your order.

This excludes the following: Damaged caused by accident, Incorrect use or neglected, poor storage & does not extend to leather & fabric. Normal wear & tear.

In the unlikely event you discover a structural issue with your design please contact WYLD as soon as possible.

Please note that many fabrics have natural imperfections/textures/velvet suede/lighting - part of their overall appearance and is not a fault.  It’s important to order samples before committing, as online vs reality can be different at times. WYLD will not accept change of minds based on colours. With all fabrics they will fade if directly exposed to the sun, so avoid direct sunlight/environmental - as this is not covered under warranty. 

To activate your warranty as each item is bespoke. This needs to be done within 5 days of recieving your delivery. You need to send photos of your item setup. This is for record keeping.

Whilst we try to ensure all colours are depicted in our photos as accurately as possible, there can sometimes be some slight colour variation especially around different shades of grey. This is caused from photography lighting conditions as well as different computer/mobile screens. Your environment of where there the product is positioned. 

WYLD CUSTOM made products. These designs are made to order & you can order free fabric samples before making your decision. In the event you choose the wrong colour. You’ll need to speak with the team to see if possible to reupholstered. Though fees for pick up, manufacture & resend will apply.

WYLD CUSTOM doesn’t allow change of mind due to the item being bespoke just for you.

Cancellation as every item is bespoke, your unable to cancel your order please choose wirelessly.

Warranty in the event the item arrives faulty or damaged. We will work with you to resolve. For minor we will organise to replacement of parts. For major we will provide a option of a collection & full refund. 

Custom 50  If you no longer require your custom made design & it hasn’t been made. We have a 50% refund option to cover the goods purchased. We can provide a 50% refund if the item has not been made as the materials are still need to be paid for.

WYLD cannot accept a cancel refund once your item has been forwarded to a courier partner to you.

You need inspect your product upon delivery, signing or accepting the goods will mean you accept them as good condition. In most cases we take photos before dispatch for files. From the period of accepting the goods, we have no control over storage, moving them from that point. It’s important to advise either right away, or reject the items as your claim will be void. 

We provide a grace period of 72 hours, after that will fall into warranty as once the goods have been accepted and signed for its as is. Please take photos right away.

Learn more about our refund changes and updates.

We provide 5 free samples order here

Yes, please contact the team for the process to do this.

WYLD is all about helping you pick the perfect fabric, but no matter how hard we try sometimes dye lots vary or buyers might not love their choice once it arrives. If there's a delay with supplier delivery, we'll update you and give you the chance to reselect so your home can stay fabulous! While some screen prints, velvets & chenille may appear different in real life environment than on-screen - order samples before committing if possible as returns/refunds aren't available for simple changes of heart.

WYLD can have provide assistance on colours as these are provided by third party suppliers. We are not responsible for clients who do not get samples first or have seen in real life in their environment.

All our work is concept art and customisation to clients needs.